iTunes: I have never experienced such amazing customer...

Eine iTunes Kundenbewertung durch GetHuman-Benutzer ~akurlan von November 2., 2017

Background on ~akurlan's case

GetHuman: ~akurlan - can you tell our other iTunes customers when your case took place?
~akurlan: Yup. It was morning, on Oktober 31..
GetHuman: Did you reach out to iTunes, and if so, how?
~akurlan: I used the 800-676-2775 number I found for on the GetHuman iTunes customer phone number page I was on: iTunes Customer Service Phone Number
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~akurlan a list of common iTunes problems)
~akurlan: "Change Order" was why I was trying to call.

~akurlan's review of iTunes customer service

GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~akurlan: I have never experienced such amazing customer service, especially via email. I received a quick and very thorough response and they gave me what I wanted and needed without me having to even ask for it. Not only that, but they followed up the next day to ensure that their support had helped me resolve my problem. This is by far the best customer service experience I've ever had.
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~akurlan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~akurlan: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~akurlan: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~akurlan: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit iTunes weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~akurlan taken from his iTunes customer service problem that occurred on Oktober 31., 2017.

iTunes

2.83 of 5 stars | 179 reviews

~akurlan's iTunes Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like iTunes, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with iTunes in any way.

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