eBay: Im still on the phone waiting, I keep getting...

Eine eBay Kundenbewertung durch GetHuman-Benutzer ~Demaier von November 25., 2017

Background on ~Demaier's case

GetHuman: ~Demaier - can you tell our other eBay customers when your case took place?
~Demaier: Yup. It was middle of the night, on November 21..
GetHuman: Did you reach out to eBay, and if so, how?
~Demaier: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Demaier a list of common eBay problems)
~Demaier: "Warranty claim" was why I was trying to call.

~Demaier's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Demaier: Im still on the phone waiting, I keep getting transfered and they can barely speak english. Plus it doesn't help that I am using a brkoen phone that cuts in and out and has severe problems that I bought on ebay, which the seller will not exchange or return. The whole reason for this call
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Demaier: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Demaier: I'd give them a two out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Demaier: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~Demaier: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit eBay weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Demaier taken from his eBay customer service problem that occurred on November 21., 2017.


3.30 of 5 stars | 877 reviews

~Demaier's eBay Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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