Trying to cancel Xbox Live is a nightmare. Don...

Eine Xbox Kundenbewertung durch GetHuman-Benutzer GetHuman-48015 von November 22., 2017

Background on GetHuman-48015's case

GetHuman: GetHuman-48015 - can you tell our other Xbox customers when your case took place?
GetHuman-48015: Yes I can. It was middle of the night, on November 19..
GetHuman: Did you reach out to Xbox, and if so, how?
GetHuman-48015: I used the 800-469-9269 number I found for on the GetHuman Xbox customer phone number page I was on: Xbox Customer Service Phone Number
GetHuman: And which of these common Xbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48015 a list of common Xbox problems)
GetHuman-48015: "Cancel service" was why I was trying to call.

GetHuman-48015's review of Xbox customer service

GetHuman: So how would you sum up your experience for GetHuman's Xbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48015: Trying to cancel Xbox Live is a nightmare. Don't waste your time. They will string you along for hours claiming they need this or need that. Just call your credit card company and dispute the charge.
GetHuman: Let's quantify your experience contacting Xbox. On a scale of 1 to 5, how easy is it go get help on a Xbox problem?
GetHuman-48015: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48015: I'd give them a five out of five on communication.
GetHuman: And what about Xbox's ability to quickly and effectively address your problem?
GetHuman-48015: For that I would say five out of five.
GetHuman: And finally- any advice for other Xbox customers?
GetHuman-48015: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Xbox weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48015 taken from his Xbox customer service problem that occurred on November 19., 2017.


3.11 of 5 stars | 433 reviews

GetHuman-48015's Xbox Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Xbox, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Xbox in any way.

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