I am a platinum account holder with Wells Fargo...
Eine Wells Fargo Kundenbewertung durch GetHuman-Benutzer GetHuman-437332 von November 26., 2017
Background on GetHuman-437332's case
GetHuman: GetHuman-437332 - can you tell our other Wells Fargo customers when your case took place?
GetHuman-437332: Yeah. It was evening, on November 18..
GetHuman: Did you reach out to Wells Fargo, and if so, how?
GetHuman: And which of these common Wells Fargo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437332 a list of common Wells Fargo problems)
GetHuman-437332: "Setup an account" was why I was trying to call.
GetHuman-437332's review of Wells Fargo customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437332: I am a platinum account holder with Wells Fargo. I was at a Wells Fargo location today (***** Melody Dr, Northglenn, CO *****) and I was appalled that the manager required a young U.S. soldier to pay $* for two voided checks. She was intransigent when I tried to reason with her. I realize that this is only $* but the principle is what is important. So I paid for this charge. I guess $* is more important than the customer. I am thinking about removing my money from Wells Fargo and I know the soldier is. I will be contacting the media about this. I am appalled.
GetHuman: Let's quantify your experience contacting Wells Fargo. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo problem?
GetHuman-437332: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437332: I'd give them a four out of five on communication.
GetHuman: And what about Wells Fargo's ability to quickly and effectively address your problem?
GetHuman-437332: For that I would say three out of five.
GetHuman: And finally- any advice for other Wells Fargo customers?
GetHuman-437332: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Wells Fargo weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437332 taken from his Wells Fargo customer service problem that occurred on November 18., 2017.