Verizon's customer service via ***-number is cu...
Eine Verizon Kundenbewertung durch GetHuman-Benutzer ~MN von November 23., 2017
Background on ~MN's case
GetHuman: ~MN - can you tell our other Verizon customers when your case took place?
~MN: Sure. It was morning, on November 17..
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~MN a list of common Verizon problems)
~MN: "Device Support" was why I was trying to call.
~MN's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MN: Verizon's customer service via ***-number is customer's worst nightmare. Unlike other phone companies, I found it to be most inferior if not misinforming, and lacking transparency and accountability. I called about my land line to discuss concerns about charges on monthly bill and being deceived into changing to another type of phone wiring (instead of copper wiring). The customer service rep was least understanding or willing to comprehend the scope of my problem to provide a viable solution or reverse the wiring system to the old one. Similarly I was deceived into the change by one of thier most abnoxious technician who was overbearing unwilling to provide honest details about the switch from one wiring system to another and the consequences of such alteration. Overall, Verizon is a company of inferior standards of operation lacks proper and high standards of customer service stewardship and sadly it operates with impunity from local jurisdictions. Adding insult to injury, their b
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~MN: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MN: I'd give them a five out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~MN: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~MN: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Verizon weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~MN taken from his Verizon customer service problem that occurred on November 17., 2017.