Verizon: Had a billing problem involving a * *** hour bu...
Eine Verizon Kundenbewertung durch GetHuman-Benutzer ~Bob von November 21., 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Verizon customers when your case took place?
~Bob: Sure. It was evening, on November 11..
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Verizon problems)
~Bob: "Service problem" was why I was trying to call.
~Bob's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: Had a billing problem involving a * *** hour butt dialed call using up **% of my minutes. Spoke with James and he resolved it.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Bob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a one out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Bob: For that I would say four out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Bob: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Verizon weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Verizon customer service problem that occurred on November 11., 2017.