Uber: To reactive
Eine Uber Kundenbewertung durch GetHuman-Benutzer GetHuman-ervinjo von November 30., 2017
Hintergrund zu GetHuman-ervinjo
GetHuman:GetHuman-ervinjo - Können Sie unseren anderen Uber Kunden mitteilen, wann Ihr Fall stattgefunden hat?
GetHuman-ervinjo:Sure. Es war middle of the night auf November 26..
GetHuman:Haben Sie Uber erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Uber Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt GetHuman-ervinjo eine Liste häufiger Uber Probleme)
GetHuman-ervinjo:"Problem With the App" war der Grund, warum ich to contact ausprobiert habe.
GetHuman-ervinjo Bewertung des Uber Kundenservice
GetHuman:Wie würden Sie Ihre Erfahrungen für die Uber Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
GetHuman-ervinjo:To reactive
GetHuman:Können Sie dem Rest von uns etwas mehr darüber erzählen, was auf 11/26/17 passiert ist?
GetHuman-ervinjo:I direct this email to the Uber Upper Management.**Dear Uber management!** I am writing you this email with a request of letting me continue being an Uber partner, since I have been working in this wonderful ride sharing job for almost two years. I want to introduce myself first. My name is Armen Martirosyan and I have four children. As I told above I have been working with your company for two years already. I opened my Uber account on November ****. I am a driver of ** years. I also want to note that I have not had any tickets or accident throughout these ** years. I also have LA permit for driving and Uber is my full time job.** After working with Uber for almost one and a half years my account got deactivated because of a false feedback that one of the riders left. On the day of the deactivation I had a trip when I picked up a rider and when I picked her up the destination the she wanted me to drop her off was *.* miles away. When we were about ** feet away from the destination she asked me to drop her off in the middle of the street I asked her to let me drop her off ** feet away because dropping off was restricted in that area. She started yelling at me and when I dropped her off she threatened me and said that she will do everything to get me out of Uber platform and as a result she did what she said. I know it will be hard for you to understand the situation and trust me but please read what I have to say. Two months after my account got deactivated I got a new car. My first car was Toyota Sienna salvage and I opened another account based on my new car. I want to let you know that I did not know I was not allowed to open another account. I drove for more than seven months with my second account and after that it got deactivated. With a respect I want to note that during the past seven months I showed and proved that I am a good driver. I have had more than **** trips. I have been maintaining a *.** star rating since then. I am very sorry for not knowing that I was not allowed to open a second account and please consider that I regret it. With my commitment to Uber I have I showed my service to the customers and have never had a negative feedback. Any past reports are no longer showing on the new account and it does not seem to be an issue. All of the feedbacks from the riders show my great service. I have also been in *% of best Uber drivers for several times. After the deactivation my account was put in an investigation and as a result I got an email saying that because of my great service and commitment my account will be activated. But it lasted only ** days and it got deactivated with the same reason of this being my second account. Contacting you was the only way of getting this right. Respectfully I ask you to reconsider my account and let me continue being an Uber partner.**No matter what decision you will make I want to introduce you an idea that I have ready as a product which is not in a manufacturing business yet. I am very sure that if used in Uber business the product will dramatically increase the number of riders in Uber Company. I have not introduced the idea anywhere and I want to officially introduce it to Uber. Thank you very much for putting your time and reading my email. Wish you happy holidays.
GetHuman:Lassen Sie uns Ihre Erfahrung mit Uber quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Uber -Problem zu erhalten?
GetHuman-ervinjo:Ich würde ihnen eine three von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
GetHuman-ervinjo:Ich würde ihnen bei der Kommunikation eine four von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Uber, Ihr Problem schnell und effektiv anzugehen?
GetHuman-ervinjo:Dafür würde ich three von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Uber Kunden?
GetHuman-ervinjo:Versuchen Sie, früh am Tag oder später mit ihnen umzugehen. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Uber weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von GetHuman-ervinjo aus seinem Uber Kundendienstproblem, das bei November 26., 2017 aufgetreten ist.