Sprint: terrible service - they changed my plan and now...

Eine Sprint Kundenbewertung durch GetHuman-Benutzer ~anonymous von November 22., 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Sprint customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 19..
GetHuman: Did you reach out to Sprint, and if so, how?
~anonymous: I used the 888-211-4727 number I found for on the GetHuman Sprint customer phone number page I was on: Sprint Customer Service Phone Number
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Sprint problems)
~anonymous: "Lower my bill" was why I was trying to call.

~anonymous's review of Sprint customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: terrible service - they changed my plan and now can't get back original* they don't call back when they say they will
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~anonymous: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Sprint weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Sprint customer service problem that occurred on November 19., 2017.

Sprint

2.47 of 5 stars | 588 reviews

~anonymous's Sprint Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint in any way.

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