We lost our phone and I called sprint and told...
Eine Sprint Kundenbewertung durch GetHuman-Benutzer ~Ron von November 27., 2017
Background on ~Ron's case
GetHuman: ~Ron - can you tell our other Sprint customers when your case took place?
~Ron: Yup. It was middle of the night, on November 19..
GetHuman: Did you reach out to Sprint, and if so, how?
GetHuman: And which of these common Sprint customer issues best describes the reason you wanted to talk to them?
(Shows ~Ron a list of common Sprint problems)
~Ron: "Lower my bill" was why I was trying to call.
~Ron's review of Sprint customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ron: We lost our phone and I called sprint and told them. A few days later we found out we had Ins. on it we bought a new phone and they would not give us anything off for the Ins. I have called *-* times and did not get anything solved. They keep telling me we did not have Ins. but they told me we did at the first when I called them.
GetHuman: Let's quantify your experience contacting Sprint. On a scale of 1 to 5, how easy is it go get help on a Sprint problem?
~Ron: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ron: I'd give them a five out of five on communication.
GetHuman: And what about Sprint's ability to quickly and effectively address your problem?
~Ron: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint customers?
~Ron: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Sprint weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Ron taken from his Sprint customer service problem that occurred on November 19., 2017.