I am a paid Spotify customer. I can login on m...

Background on GetHuman58098's case

GetHuman: GetHuman58098 - can you tell our other Spotify customers when your case took place?
GetHuman58098: Yup. It was morning, on Dezember 6..
GetHuman: Did you reach out to Spotify, and if so, how?
GetHuman58098: I used a email I found on the GetHuman Spotify customer service contact info page: Contact Spotify Customer Service
GetHuman: And which of these common Spotify customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman58098 a list of common Spotify problems)
GetHuman58098: "Refund a Charge" was why I was trying to contact.

GetHuman58098's review of Spotify customer service

GetHuman: So how would you sum up your experience for GetHuman's Spotify customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman58098: I am a paid Spotify customer. I can login on my computer, but I cannot download the app on my phone from Play Store.
GetHuman: Let's quantify your experience contacting Spotify. On a scale of 1 to 5, how easy is it go get help on a Spotify problem?
GetHuman58098: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman58098: I'd give them a one out of five on communication.
GetHuman: And what about Spotify's ability to quickly and effectively address your problem?
GetHuman58098: For that I would say two out of five.
GetHuman: And finally- any advice for other Spotify customers?
GetHuman58098: Versuchen Sie, früh am Tag oder später mit ihnen umzugehen. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Spotify weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman58098 taken from his Spotify customer service problem that occurred on Dezember 6., 2017.


1.70 of 5 stars | 158 reviews

GetHuman58098's Spotify Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Spotify, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Spotify in any way.

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