Samsung: worse customer service i have ever had!! i wou...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~worse service ever von November 25., 2017

Background on ~worse service ever's case

GetHuman: ~worse service ever - can you tell our other Samsung customers when your case took place?
~worse service ever: Yes I can. It was afternoon, on November 18..
GetHuman: Did you reach out to Samsung, and if so, how?
~worse service ever: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~worse service ever a list of common Samsung problems)
~worse service ever: "Repairs" was why I was trying to call.

~worse service ever's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~worse service ever: worse customer service i have ever had!! i would never buy samsung again. she rep was rude, called me a liar and then lied to me! said no supervisors were there to talk to and that she could make any and all decisions and answered to no one! really, really, well how nice for you! she was the worse customer service i have ever talked to! they were so bad to my daughter that she returned her product and bought another brand!!! and then no one ever got back to either of us which we were told someone would! just unbelievably horrific!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~worse service ever: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~worse service ever: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~worse service ever: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~worse service ever: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~worse service ever taken from his Samsung customer service problem that occurred on November 18., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~worse service ever's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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