Samsung: a dishwasher was bought on ********, this dishw...

Eine Samsung Kundenbewertung durch GetHuman-Benutzer ~very unhappy von November 26., 2017

Background on ~very unhappy's case

GetHuman: ~very unhappy - can you tell our other Samsung customers when your case took place?
~very unhappy: Yeah. It was morning, on November 23..
GetHuman: Did you reach out to Samsung, and if so, how?
~very unhappy: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~very unhappy a list of common Samsung problems)
~very unhappy: "Account Access" was why I was trying to call.

~very unhappy's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very unhappy: a dishwasher was bought on ********, this dishwasher never dried the dishes. we started calling the ***-samsung. for help getting this fixed, after a month of the run around, we were told that they didn't service our area. then they wanted a copy of the receipt to replace it, then after another month we were told that they didn't replace them. and now they are doing a buy back. which means, you must cut the cord, send a pic, take the M &b S numbers off and sign the form for a buy back, and to top it off, the fax number on their form, is wrong. I don't think I have ever experienced the worst company to take care of an issue. the people that answer the phones, only have a speech to go by. here is the next number to call or I will have someone call you to take care of this. that never happened. we have been dealing with the for months. and its now the end of march and still haven't got any results. I would be ashamed to work for Samsung. and in the future I will do everything I can to
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~very unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~very unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~very unhappy: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Samsung weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~very unhappy taken from his Samsung customer service problem that occurred on November 23., 2017.

Samsung

1.58 of 5 stars | 344 reviews

~very unhappy's Samsung Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.

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