Playstation: poor attitude, someone is using my debit card n...
Eine Playstation Kundenbewertung durch GetHuman-Benutzer GetHuman-52104 von November 28., 2017
Background on GetHuman-52104's case
GetHuman: GetHuman-52104 - can you tell our other Playstation customers when your case took place?
GetHuman-52104: Yes. It was afternoon, on November 21..
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-52104 a list of common Playstation problems)
GetHuman-52104: "Banned Account" was why I was trying to call.
GetHuman-52104's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-52104: poor attitude, someone is using my debit card number, has charged $** *x and "there is no way to look up any info without the e-mail or account name" If I knew that then I wouldn't be calling to ask. Just told me to call my bank. Rasheta did tell me that all my card info would be on the billing info, but it can't be accessed. Very short and curt, no help at all. Just plain poor service.
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
GetHuman-52104: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-52104: I'd give them a two out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
GetHuman-52104: For that I would say three out of five.
GetHuman: And finally- any advice for other Playstation customers?
GetHuman-52104: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Playstation weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-52104 taken from his Playstation customer service problem that occurred on November 21., 2017.