Playstation: just as bad as the live chat, but less frustrat...
Eine Playstation Kundenbewertung durch GetHuman-Benutzer ~PSNdoesNotHate_TheyJustDontCar von November 24., 2017
Background on ~PSNdoesNotHate_TheyJustDontCar's case
GetHuman: ~PSNdoesNotHate_TheyJustDontCar - can you tell our other Playstation customers when your case took place?
~PSNdoesNotHate_TheyJustDontCar: Yes I can. It was middle of the night, on November 18..
GetHuman: Did you reach out to Playstation, and if so, how?
GetHuman: And which of these common Playstation customer issues best describes the reason you wanted to talk to them?
(Shows ~PSNdoesNotHate_TheyJustDontCar a list of common Playstation problems)
~PSNdoesNotHate_TheyJustDontCar: "Hacked Account" was why I was trying to call.
~PSNdoesNotHate_TheyJustDontCar's review of Playstation customer service
GetHuman: So how would you sum up your experience for GetHuman's Playstation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PSNdoesNotHate_TheyJustDontCar: just as bad as the live chat, but less frustrating. twitter you can thing "hey maybe no one saw it" but with livechat you know they are just not helping and make is very clear they are only looking at your chat window once every few minutes (or ten) as they wait for you go away. then they prouce with "Jonathan: Thank you for contacting us today !!*Jonathan: Have a wonderful night !!*The chat has been ended by the agent" **what? hey where is my help, I thought you were researching the problem for me:(
GetHuman: Let's quantify your experience contacting Playstation. On a scale of 1 to 5, how easy is it go get help on a Playstation problem?
~PSNdoesNotHate_TheyJustDontCar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PSNdoesNotHate_TheyJustDontCar: I'd give them a five out of five on communication.
GetHuman: And what about Playstation's ability to quickly and effectively address your problem?
~PSNdoesNotHate_TheyJustDontCar: For that I would say one out of five.
GetHuman: And finally- any advice for other Playstation customers?
~PSNdoesNotHate_TheyJustDontCar: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Playstation weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~PSNdoesNotHate_TheyJustDontCar taken from his Playstation customer service problem that occurred on November 18., 2017.