Panera bread overcharged me twice to the tune o...
Eine Panera Bread Kundenbewertung durch GetHuman-Benutzer GetHuman-fergust von Dezember 3., 2017
Hintergrund zu GetHuman-fergust
GetHuman:GetHuman-fergust - Können Sie unseren anderen Panera Bread Kunden mitteilen, wann Ihr Fall stattgefunden hat?
GetHuman-fergust:Yes I can. Es war late at night auf November 24..
GetHuman:Haben Sie Panera Bread erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Panera Bread Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt GetHuman-fergust eine Liste häufiger Panera Bread Probleme)
GetHuman-fergust:"Overcharge/Strange charge" war der Grund, warum ich to call ausprobiert habe.
GetHuman-fergust Bewertung des Panera Bread Kundenservice
GetHuman:Wie würden Sie Ihre Erfahrungen für die Panera Bread Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
GetHuman-fergust:Panera bread overcharged me twice to the tune of *** USD!
GetHuman:Können Sie dem Rest von uns etwas mehr darüber erzählen, was auf 11/24/17 passiert ist?
GetHuman-fergust:I went to Panera Bread to purchase * $** dollar gift cards. When I went there the shift manager on duty was very helpful, and assisted me with my order. We swiped my card once for a total charge of **$. **On my side the POS said "Approved" on his side the POS said something to the effect of declined. ****** asked me to swipe my card a second time. The same thing happened. This time, I snapped a picture of the POS saying my charge was "approved". ***** insisted that the charge went through. I then checked my bank's app. There were TWO **$ pending transactions on my account. ***** insisted that my account was not charged. I then called my bank, Santander. Santander told me the charges were on my account as pending transactions. I put the bank representative on speaker. ****** did not believe the person on the other end was from the bank or that they were telling the truth. **At this point I began to get frustrated. Santander told me to contact Panera Bread corporate to complain about the issue. Santander told me that there was nothing they could do about this as the charges had to go through before I could dispute them. **I asked Ruben for the email for corporate for or ***** who is the general manager of Panera Bread at that location. He gave me the Panera Bread "central" number and the first name of the GM, himself and another representative ******. ******* was much more helpful and did not doubt my integrity as Ruben did. Ruben told me that there was no email for anyone in the store and I asked him for this information specifically. I called the central number twice and left * voicemails. Two for the admin assistant and one for ext **. Can't remember who this was. **Here is my complaint: I am now out of $*** and I have nothing to show for it. I am late to the party I was going to. I wanted to give * of my friends the $** cards as gifts, now I cannot. I've had to purchase * other cards for a lesser amount of money as I cannot afford to spend the same amount that I was going to spend (well which I have actually spent) at Panera. I am also late for said party. I am writing this email now as opposed to after the party because the details need to be fresh in my mind and I work * days a week. I worked today and I will be working tomorrow. I don't have the time to be writing these long emails. **I am very disappointed in the situation but equally with the customer service. I don't appreciate having my integrity doubted by the store management. I am not a thief and would not concoct some scheme to swindle Panera Bread out of a measly $***. **I will be making my displeasure known to anyone and any site that I feel will be able to help me resolve this situation. I need it resolved very quickly. That $*** belongs to me and I worked very hard for it. Believe me.**Here is my Yelp review of the situation:*https:**www.yelp.com*review*share*-MN*HvzroFTcybmg*LZvkg*review*gaz**QO*A*CEBhdXmiLwAg*I have not yet contacted the better business bureau or any business regulators as of yet. I haven't made any other social media posts besides the one on Yelp. My hope is that this can be resolved quickly and courteously. This will ofcourse be added to my experiences on any review sites. Thank you.
GetHuman:Lassen Sie uns Ihre Erfahrung mit Panera Bread quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Panera Bread -Problem zu erhalten?
GetHuman-fergust:Ich würde ihnen eine four von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
GetHuman-fergust:Ich würde ihnen bei der Kommunikation eine five von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Panera Bread, Ihr Problem schnell und effektiv anzugehen?
GetHuman-fergust:Dafür würde ich two von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Panera Bread Kunden?
GetHuman-fergust:Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Panera Bread weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von GetHuman-fergust aus seinem Panera Bread Kundendienstproblem, das bei November 24., 2017 aufgetreten ist.