After * failed tries with Amazon and Panasonic...
Eine Panasonic Kundenbewertung durch GetHuman-Benutzer ~DR DJP von November 27., 2017
Background on ~DR DJP's case
GetHuman: ~DR DJP - can you tell our other Panasonic customers when your case took place?
~DR DJP: Sure. It was afternoon, on November 26..
GetHuman: Did you reach out to Panasonic, and if so, how?
GetHuman: And which of these common Panasonic customer issues best describes the reason you wanted to talk to them?
(Shows ~DR DJP a list of common Panasonic problems)
~DR DJP: "Technical support" was why I was trying to call.
~DR DJP's review of Panasonic customer service
GetHuman: So how would you sum up your experience for GetHuman's Panasonic customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DR DJP: After * failed tries with Amazon and Panasonic encompass, I called this number to replace lost ac adapter and USB cable. The others kept sending me the wrong parts. Within moments the rep here had the correct part numbers for the parts I needed then transferred me to Direct Sales. That rep was equally efficient and placed the order for me. I knew I was finally getting the correct parts because I could see them on the Panasonic.com site using the Parts numbers I was given at this number. FINALLY, I'll be able to use my three week old camera!!
GetHuman: Let's quantify your experience contacting Panasonic. On a scale of 1 to 5, how easy is it go get help on a Panasonic problem?
~DR DJP: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DR DJP: I'd give them a five out of five on communication.
GetHuman: And what about Panasonic's ability to quickly and effectively address your problem?
~DR DJP: For that I would say two out of five.
GetHuman: And finally- any advice for other Panasonic customers?
~DR DJP: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Panasonic weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~DR DJP taken from his Panasonic customer service problem that occurred on November 26., 2017.