I received an e-mail from Orbitz stating that m...
Eine Orbitz Kundenbewertung durch GetHuman-Benutzer ~Stan von November 15., 2017
Background on ~Stan's case
GetHuman: ~Stan - can you tell our other Orbitz customers when your case took place?
~Stan: Sure. It was morning, on November 13..
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~Stan a list of common Orbitz problems)
~Stan: "Make a Booking" was why I was trying to call.
~Stan's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stan: I received an e-mail from Orbitz stating that my flight had been canceled. Period. This flight was connecting to a European flight. I was frantic. What actually happened and was not explained, was that the flight number and partner airline had changed. A plane was departing at the exact same time. Couldn't the e-mail have said this? I would never use Orzitz again!!
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~Stan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stan: I'd give them a five out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~Stan: For that I would say one out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~Stan: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Orbitz weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Stan taken from his Orbitz customer service problem that occurred on November 13., 2017.