Another non-Orbitz third-party customer support...
Eine Orbitz Kundenbewertung durch GetHuman-Benutzer ~GTH von November 28., 2017
Background on ~GTH's case
GetHuman: ~GTH - can you tell our other Orbitz customers when your case took place?
~GTH: Sure. It was late at night, on November 22..
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~GTH a list of common Orbitz problems)
~GTH: "Change Booking" was why I was trying to call.
~GTH's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GTH: Another non-Orbitz third-party customer support vendor, international reps for whom English is a second language. Average support, nevertheless issue finally resolved.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~GTH: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GTH: I'd give them a one out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~GTH: For that I would say five out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~GTH: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Orbitz weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~GTH taken from his Orbitz customer service problem that occurred on November 22., 2017.