Nintendo: Had an automated message saying "Due to high ca...
Eine Nintendo Kundenbewertung durch GetHuman-Benutzer ~anonymous von Oktober 28., 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Nintendo customers when your case took place?
~anonymous: Yes. It was middle of the night, on Oktober 20..
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Nintendo problems)
~anonymous: "Repairs" was why I was trying to call.
~anonymous's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Had an automated message saying "Due to high call volumes, we cannot connect you to an agent".**Pressed * multiple times, kept repeating automated steps. Refused to even put me on hold* rather told me to call back.**I would rather be on hold and eventually talk to someone than to be told to call back at a non given time.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~anonymous: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Nintendo weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Nintendo customer service problem that occurred on Oktober 20., 2017.