Microsoft - Tech Support: I worked tech support for Directv. I understand...
Eine Microsoft - Tech Support Kundenbewertung durch GetHuman-Benutzer ~emma jones von November 17., 2017
Background on ~emma jones's case
GetHuman: ~emma jones - can you tell our other Microsoft - Tech Support customers when your case took place?
~emma jones: Yes I can. It was evening, on November 12..
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~emma jones a list of common Microsoft - Tech Support problems)
~emma jones: "Update Account Information" was why I was trying to call.
~emma jones's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emma jones: I worked tech support for Directv. I understand tech support and how irritating it is. But this.... was an all time low. I NEVER expected this kind of service. It was horrid. First Guy put me on mute and hung up. The second Guy also hung up (I believe his was an accident) the third was a woman who was very short (at this point I was mad) and asked for a sup right away. I was transferred to the help desk. Then to the sup who transferred me to tech support again. The Guy was rude over talked me and wouldnt pay attention. All I wanted to do was set up an additional user without email. I had pissed him off and he hung up. The fourth and final call I had a woman and she had stated it would be a charge for her service of about $**. I told her I do not approve of the charge and ended the call. I ended up just making the emails and set everything up myself. I absolutely hate their service.
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
~emma jones: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emma jones: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
~emma jones: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
~emma jones: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Microsoft - Tech Support weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~emma jones taken from his Microsoft - Tech Support customer service problem that occurred on November 12., 2017.