HomeAway.com: I have called three times, and waited on hold f...
Eine HomeAway.com Kundenbewertung durch GetHuman-Benutzer ~roo von November 24., 2017
Background on ~roo's case
GetHuman: ~roo - can you tell our other HomeAway.com customers when your case took place?
~roo: Sure. It was middle of the night, on November 22..
GetHuman: Did you reach out to HomeAway.com, and if so, how?
GetHuman: And which of these common HomeAway.com customer issues best describes the reason you wanted to talk to them?
(Shows ~roo a list of common HomeAway.com problems)
~roo: "Update Account Info" was why I was trying to call.
~roo's review of HomeAway.com customer service
GetHuman: So how would you sum up your experience for GetHuman's HomeAway.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~roo: I have called three times, and waited on hold for ** minutes with -*- answer. I have written * emails, with -*- response. I don't understand how it is even legal to have zero customer service to handle issues. I am a property owner whom sustained substantial damage, and they will not respond to any email, even though I purchased their SCAM insurance.(Which entails asking the tenant, "Did you cause this damage?" If the tenant says "no", your claim is denied.
GetHuman: Let's quantify your experience contacting HomeAway.com. On a scale of 1 to 5, how easy is it go get help on a HomeAway.com problem?
~roo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~roo: I'd give them a three out of five on communication.
GetHuman: And what about HomeAway.com's ability to quickly and effectively address your problem?
~roo: For that I would say one out of five.
GetHuman: And finally- any advice for other HomeAway.com customers?
~roo: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit HomeAway.com weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~roo taken from his HomeAway.com customer service problem that occurred on November 22., 2017.