Green Dot: The people who answer BARELY speak English, and...

Eine Green Dot Kundenbewertung durch GetHuman-Benutzer ~PissedOffinOK von November 24., 2017

Background on ~PissedOffinOK's case

GetHuman: ~PissedOffinOK - can you tell our other Green Dot customers when your case took place?
~PissedOffinOK: Sure. It was morning, on November 14..
GetHuman: Did you reach out to Green Dot, and if so, how?
~PissedOffinOK: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOffinOK a list of common Green Dot problems)
~PissedOffinOK: "Account access" was why I was trying to call.

~PissedOffinOK's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOffinOK: The people who answer BARELY speak English, and they are of NO help whatsoever!!!*This company stole $*** from my husband when he tried activating a brand new card on Monday, October *th. We've been on the phone since trying to get it fixed, and they REFUSE to fix it!!!*STAY AWAY FROM GREENDOT*MONEYPAK CARDS!!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~PissedOffinOK: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOffinOK: I'd give them a three out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~PissedOffinOK: For that I would say two out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~PissedOffinOK: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Green Dot weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOffinOK taken from his Green Dot customer service problem that occurred on November 14., 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~PissedOffinOK's Green Dot Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Green Dot in any way.

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