Green Dot: I had to tell the representative how to pronoun...

Eine Green Dot Kundenbewertung durch GetHuman-Benutzer ~adkspep von November 25., 2017

Background on ~adkspep's case

GetHuman: ~adkspep - can you tell our other Green Dot customers when your case took place?
~adkspep: Yes. It was afternoon, on November 15..
GetHuman: Did you reach out to Green Dot, and if so, how?
~adkspep: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~adkspep a list of common Green Dot problems)
~adkspep: "Card Not Working" was why I was trying to call.

~adkspep's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adkspep: I had to tell the representative how to pronounce my name * times, I was told that it was my fault that I received the incorrect information on how to file a dispute, and that there was nothing they could do except file the dispute for me, and I had to provide another written dispute form. Contacting the FDIC
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~adkspep: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adkspep: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~adkspep: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~adkspep: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Green Dot weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~adkspep taken from his Green Dot customer service problem that occurred on November 15., 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~adkspep's Green Dot Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Green Dot in any way.

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