Green Dot: Don't bother with the web site... Their custome...

Eine Green Dot Kundenbewertung durch GetHuman-Benutzer ~PissedOffinOK von November 24., 2017

Background on ~PissedOffinOK's case

GetHuman: ~PissedOffinOK - can you tell our other Green Dot customers when your case took place?
~PissedOffinOK: Yeah. It was morning, on November 14..
GetHuman: Did you reach out to Green Dot, and if so, how?
~PissedOffinOK: I used the 866-795-7597 number I found for on the GetHuman Green Dot customer phone number page I was on: Green Dot Customer Service Phone Number
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOffinOK a list of common Green Dot problems)
~PissedOffinOK: "Refund" was why I was trying to call.

~PissedOffinOK's review of Green Dot customer service

GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOffinOK: Don't bother with the web site... Their customer service is more like "self service" for THEM - they help themselves to YOUR account!*Their website doesn't work - tried activating a card and got only "SYSTEM ERRORS". Tried submitting complaints, refund requests, etc., to try to get a refund of the money paid (was supposed to be put on the card), but got nothing but errors!!!*Their service is a complete SCAM!!!!
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~PissedOffinOK: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOffinOK: I'd give them a one out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~PissedOffinOK: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~PissedOffinOK: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Green Dot weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOffinOK taken from his Green Dot customer service problem that occurred on November 14., 2017.

Green Dot

1.48 of 5 stars | 352 reviews

~PissedOffinOK's Green Dot Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Green Dot, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Green Dot in any way.

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