Google: Called to discuss a major map problem. I was wa...
Eine Google Kundenbewertung durch GetHuman-Benutzer GetHuman-14170 von November 26., 2017
Background on GetHuman-14170's case
GetHuman: GetHuman-14170 - can you tell our other Google customers when your case took place?
GetHuman-14170: Yes I can. It was late at night, on November 24..
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-14170 a list of common Google problems)
GetHuman-14170: "Complaint" was why I was trying to contact.
GetHuman-14170's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-14170: Called to discuss a major map problem. I was waiting for over an hour, the automated response then says our technical support has stepped away from his desk, hung up and that was a waste of ** minutes.....
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-14170: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-14170: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-14170: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-14170: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Google weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-14170 taken from his Google customer service problem that occurred on November 24., 2017.