I made two calls each with approximately same w...

Eine Kundenbewertung durch GetHuman-Benutzer ~DRacey von November 1., 2017

Background on ~DRacey's case

GetHuman: ~DRacey - can you tell our other customers when your case took place?
~DRacey: Sure. It was evening, on Oktober 25..
GetHuman: Did you reach out to, and if so, how?
~DRacey: I used the 800-489-4646 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~DRacey a list of common problems)
~DRacey: "Returns" was why I was trying to call.

~DRacey's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DRacey: I made two calls each with approximately same wait time. Both individuals both Robert Ryan and Lisa Lucas were very polite, helpful and informative. Very impressed.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~DRacey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DRacey: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~DRacey: For that I would say two out of five.
GetHuman: And finally- any advice for other customers?
~DRacey: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~DRacey taken from his customer service problem that occurred on Oktober 25., 2017.

1.00 of 5 stars | 10 reviews

~DRacey's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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