Facebook: Hi,**You've reached us at a channel that we don...

Eine Facebook Kundenbewertung durch GetHuman-Benutzer ~ickle von November 27., 2017

Background on ~ickle's case

GetHuman: ~ickle - can you tell our other Facebook customers when your case took place?
~ickle: Yes I can. It was morning, on November 24..
GetHuman: Did you reach out to Facebook, and if so, how?
~ickle: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~ickle a list of common Facebook problems)
~ickle: "Technical support" was why I was trying to contact.

~ickle's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ickle: Hi,**You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience.****Thanks,*The Facebook Team
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~ickle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ickle: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~ickle: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~ickle: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Facebook weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~ickle taken from his Facebook customer service problem that occurred on November 24., 2017.


1.47 of 5 stars | 2518 reviews

~ickle's Facebook Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Facebook, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Facebook in any way.

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