Experian: spoke to a real person, but was only advised ho...
Eine Experian Kundenbewertung durch GetHuman-Benutzer ~suz von November 26., 2017
Background on ~suz's case
GetHuman: ~suz - can you tell our other Experian customers when your case took place?
~suz: Yup. It was afternoon, on November 21..
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows ~suz a list of common Experian problems)
~suz: "Fix credit score" was why I was trying to call.
~suz's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suz: spoke to a real person, but was only advised how to do it on-line. instructions were very clear- but we'll see if it works
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
~suz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suz: I'd give them a five out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
~suz: For that I would say four out of five.
GetHuman: And finally- any advice for other Experian customers?
~suz: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Experian weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~suz taken from his Experian customer service problem that occurred on November 21., 2017.