Experian: I was able to get to an Operator after * menu s...
Eine Experian Kundenbewertung durch GetHuman-Benutzer GetHuman-404751 von November 27., 2017
Background on GetHuman-404751's case
GetHuman: GetHuman-404751 - can you tell our other Experian customers when your case took place?
GetHuman-404751: Sure. It was late at night, on November 24..
GetHuman: Did you reach out to Experian, and if so, how?
GetHuman: And which of these common Experian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404751 a list of common Experian problems)
GetHuman-404751: "Refund a Charge" was why I was trying to call.
GetHuman-404751's review of Experian customer service
GetHuman: So how would you sum up your experience for GetHuman's Experian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404751: I was able to get to an Operator after * menu steps*choices. Operator placed me in a queue where I waited about * minutes to talk to an agent.
GetHuman: Let's quantify your experience contacting Experian. On a scale of 1 to 5, how easy is it go get help on a Experian problem?
GetHuman-404751: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404751: I'd give them a three out of five on communication.
GetHuman: And what about Experian's ability to quickly and effectively address your problem?
GetHuman-404751: For that I would say five out of five.
GetHuman: And finally- any advice for other Experian customers?
GetHuman-404751: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Experian weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404751 taken from his Experian customer service problem that occurred on November 24., 2017.