Craftsman: Reps were only interested in selling a service...
Eine Craftsman Kundenbewertung durch GetHuman-Benutzer GetHuman-bkos von Dezember 1., 2017
Hintergrund zu GetHuman-bkos
GetHuman:GetHuman-bkos - Können Sie unseren anderen Craftsman Kunden mitteilen, wann Ihr Fall stattgefunden hat?
GetHuman-bkos:Yeah. Es war morning auf November 27..
GetHuman:Haben Sie Craftsman erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Craftsman Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt GetHuman-bkos eine Liste häufiger Craftsman Probleme)
GetHuman-bkos:"Complaint" war der Grund, warum ich to call ausprobiert habe.
GetHuman-bkos Bewertung des Craftsman Kundenservice
GetHuman:Wie würden Sie Ihre Erfahrungen für die Craftsman Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
GetHuman-bkos:Reps were only interested in selling a service call they admitted was more expensive than a replacement.
GetHuman:Können Sie dem Rest von uns etwas mehr darüber erzählen, was auf 11/27/17 passiert ist?
GetHuman-bkos:I don't like giving my personal information out when it's not relevant to the issue at hand. I could not find instructions to pair a remote control for my car to the garage door opener so I called craftsman looking for help. I had to go back and forth a bit with the woman who answered to reach the right department because I didn't want to give out my address. I gave her my phone number immediately though, that should be enough. I explained that it's irrelevant to have my address because, contrary to her assumption, I didn't call to make an appointment which she would have known if she heard me out before demanding my address. She finally transferred me to a man in technical support or whatever they call that department. After locating the mode number (he didn't know where to tell me to look for it after it wasn't on the outside sticker on the unit he basically just said knowing the unit was *** horsepower was good enough and wanted to move on even though they probably have several dozen *** HP units through the years and this one only had (according to him later in the conversation) * compatible remotes. So if we moved on he would have not been able to tell me what remote I needed. Anyway I found the mode number and he told me what was compatible. Two remotes. I've been using about * remotes all different than the ones he recommended, so they must have been magical because he said firmly their were the only two remotes that could possibly work with the unit. He also later acknowledged the home link in system in my car could work but probably didn't because it may be broken. Well how could it work if it's not one of those two units? Ok. I also told him that the craftsman remote I was holding would work for a day at close range and then stop. Again, a different model number and he said something about different frequencies. Knowing how frequencies work, the remote either can talk to it or not, the frequency difference wouldn't have anything to do with only connecting for a day. All of this was frustrating because it was painfully obvious that had I known nothing about the matter at hand, I was placing my trust in someone who was incompetent or unwilling to put effort into resolving the problem. His motive was as clear as the first rep though: he wanted to sell me a service plan. He asked me if he could look up the address to see if there was a service plan attached to the ** year old unit. I had never heard of a ** year service plan on a garage door opener but I told him most likely no plan was purchased. He then suggested paying for a service call. A technician would come to the house and look at the unit to see if it was dysfunctional. I already know their answer would be yes if they're anything like the support I already received but I asked how much that usually costs. He told me it's usually "at least $***-$***". Wow. To have someone look at the unit!? I don't know if that included a repair or not but I replied "that's much more expensive than a brand new unit" to which he replied "yes". A new comparable unit is available on Sears' website right now for $*** on sale, $*** normally. So even full price that unit is at least $**-$** less than repairing a ** year old unit, on sale it's easily less than half the cost of having a technician come out. Why didn't he offer that option or suggest a replacement instead of the repair that he knew was much more expensive? This has shaken a lifelong confidence in craftsman seeing that they would put little effort into helping and push an overpriced repair this hard. I can only imagine how often they take advantage of those with little to no technical or DIY knowledge.
GetHuman:Lassen Sie uns Ihre Erfahrung mit Craftsman quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Craftsman -Problem zu erhalten?
GetHuman-bkos:Ich würde ihnen eine three von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
GetHuman-bkos:Ich würde ihnen bei der Kommunikation eine four von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Craftsman, Ihr Problem schnell und effektiv anzugehen?
GetHuman-bkos:Dafür würde ich one von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Craftsman Kunden?
GetHuman-bkos:Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Craftsman weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von GetHuman-bkos aus seinem Craftsman Kundendienstproblem, das bei November 27., 2017 aufgetreten ist.