Boost Mobile: Called, realized it was the wrong department. A...

Eine Boost Mobile Kundenbewertung durch GetHuman-Benutzer GetHuman-10408 von November 22., 2017

Background on GetHuman-10408's case

GetHuman: GetHuman-10408 - can you tell our other Boost Mobile customers when your case took place?
GetHuman-10408: Yup. It was afternoon, on November 16..
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman-10408: I used the 888-266-7848 number I found for on the GetHuman Boost Mobile customer phone number page I was on: Boost Mobile Customer Service Phone Number
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-10408 a list of common Boost Mobile problems)
GetHuman-10408: "Device Support" was why I was trying to call.

GetHuman-10408's review of Boost Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-10408: Called, realized it was the wrong department. Asked to be transferred to a specific department. Got customer service line, where I couldn't get anyone on the phone.**Called back. Got a guy named Richard. He hung up on me immediately after I started explaining my problem.**Called a third time. Got the same woman as the first time. She yelled at me saying it was the wrong department, then transferred me to customer care.
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
GetHuman-10408: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-10408: I'd give them a three out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
GetHuman-10408: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
GetHuman-10408: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Boost Mobile weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-10408 taken from his Boost Mobile customer service problem that occurred on November 16., 2017.

Boost Mobile

2.50 of 5 stars | 511 reviews

GetHuman-10408's Boost Mobile Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Boost Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Boost Mobile in any way.

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