I will never book through this website again...

Eine Kundenbewertung durch GetHuman-Benutzer ~Jessica Frontela von November 19., 2017

Background on ~Jessica Frontela's case

GetHuman: ~Jessica Frontela - can you tell our other customers when your case took place?
~Jessica Frontela: Sure. It was afternoon, on November 16..
GetHuman: Did you reach out to, and if so, how?
~Jessica Frontela: I used the 888-850-3958 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica Frontela a list of common problems)
~Jessica Frontela: "Complaint About My Stay" was why I was trying to call.

~Jessica Frontela's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica Frontela: I will never book through this website again. They advertise one thing yet deliver another. Spoke to Michelle had to call back and speak to Troy and nothing solved. Ended up with supervisor Kevin Diemond whom was even less helpful and not a but concerned with my trouble caused by their false advertisement. This company is a rip off.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Jessica Frontela: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica Frontela: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Jessica Frontela: For that I would say four out of five.
GetHuman: And finally- any advice for other customers?
~Jessica Frontela: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica Frontela taken from his customer service problem that occurred on November 16., 2017.

2.90 of 5 stars | 69 reviews

~Jessica Frontela's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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