Best Buy: Will never go back. The staff were rude and tho...

Eine Best Buy Kundenbewertung durch GetHuman-Benutzer GetHuman-172421 von November 16., 2017

Background on GetHuman-172421's case

GetHuman: GetHuman-172421 - can you tell our other Best Buy customers when your case took place?
GetHuman-172421: Sure. It was afternoon, on November 9..
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman-172421: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172421 a list of common Best Buy problems)
GetHuman-172421: "Geek Squad Support" was why I was trying to call.

GetHuman-172421's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172421: Will never go back. The staff were rude and thought they were too good to answer questions. They acted like we were bothering them. When they made a mistake and I question them, they acted like I was just a stupid, middle aged woman that didn't know anything.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
GetHuman-172421: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172421: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
GetHuman-172421: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
GetHuman-172421: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Best Buy weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172421 taken from his Best Buy customer service problem that occurred on November 9., 2017.

Best Buy

2.33 of 5 stars | 285 reviews

GetHuman-172421's Best Buy Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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