Best Buy: The fact that I cannot call my local store with...
Eine Best Buy Kundenbewertung durch GetHuman-Benutzer ~VWMomma von November 18., 2017
Background on ~VWMomma's case
GetHuman: ~VWMomma - can you tell our other Best Buy customers when your case took place?
~VWMomma: Yup. It was evening, on November 11..
GetHuman: Did you reach out to Best Buy, and if so, how?
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~VWMomma a list of common Best Buy problems)
~VWMomma: "Cancel order" was why I was trying to call.
~VWMomma's review of Best Buy customer service
GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VWMomma: The fact that I cannot call my local store with a local number and ask for a info on an in store product is remarkably stupid. I should not need to give my name and phone number to a rep in a call center just to find out the cost of the cheapest sata HDD and see if it is in stock in my store.
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~VWMomma: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VWMomma: I'd give them a one out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~VWMomma: For that I would say four out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~VWMomma: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Best Buy weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~VWMomma taken from his Best Buy customer service problem that occurred on November 11., 2017.