Best Buy: Bought Sony headphone. Opened at counter after...

Eine Best Buy Kundenbewertung durch GetHuman-Benutzer ~chuckie von November 24., 2017

Background on ~chuckie's case

GetHuman: ~chuckie - can you tell our other Best Buy customers when your case took place?
~chuckie: Yeah. It was middle of the night, on November 23..
GetHuman: Did you reach out to Best Buy, and if so, how?
~chuckie: I used the 888-237-8289 number I found for on the GetHuman Best Buy customer phone number page I was on: Best Buy Customer Service Phone Number
GetHuman: And which of these common Best Buy customer issues best describes the reason you wanted to talk to them?
(Shows ~chuckie a list of common Best Buy problems)
~chuckie: "Cancel order" was why I was trying to call.

~chuckie's review of Best Buy customer service

GetHuman: So how would you sum up your experience for GetHuman's Best Buy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chuckie: Bought Sony headphone. Opened at counter after paying. Item was scratched on left ear piece. So I wanted a new one. Was told need to go upstairs return then come down and buy new one ????? Ok they wanted my I'D. I asked why I paid cash. Its the only way to get refund. So now I am forced to give up ID. Into thier system. I told rep I wasn't happy with this that these accounts get hacked her reply they all get hacked. Niceeeeeeeeee to know and the mgr had no answer and simply walked away. I want to give one big **** YOU TO BEST BUY. Im done with you. Merry Christmas
GetHuman: Let's quantify your experience contacting Best Buy. On a scale of 1 to 5, how easy is it go get help on a Best Buy problem?
~chuckie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chuckie: I'd give them a five out of five on communication.
GetHuman: And what about Best Buy's ability to quickly and effectively address your problem?
~chuckie: For that I would say one out of five.
GetHuman: And finally- any advice for other Best Buy customers?
~chuckie: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Best Buy weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~chuckie taken from his Best Buy customer service problem that occurred on November 23., 2017.

Best Buy

2.33 of 5 stars | 285 reviews

~chuckie's Best Buy Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Best Buy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Best Buy in any way.

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