Bank of America: my ability to pay my credit card online was cut...
Eine Bank of America Kundenbewertung durch GetHuman-Benutzer GetHuman-258923 von November 26., 2017
Background on GetHuman-258923's case
GetHuman: GetHuman-258923 - can you tell our other Bank of America customers when your case took place?
GetHuman-258923: Yup. It was afternoon, on November 23..
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258923 a list of common Bank of America problems)
GetHuman-258923: "Update account information" was why I was trying to call.
GetHuman-258923's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258923: my ability to pay my credit card online was cut off for no reason. Lady researched my situation, blamed it on a system error, assigned a resolution person who will call me to fix in the next ** hours. Very professional unlike the ** hour customer service line of folks who disconnected me twice when I called to complain.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-258923: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258923: I'd give them a two out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-258923: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-258923: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Bank of America weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258923 taken from his Bank of America customer service problem that occurred on November 23., 2017.