Bank of America: Waited on the phone for ** minutes...only to ge...
Eine Bank of America Kundenbewertung durch GetHuman-Benutzer ~anonymous von November 26., 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Bank of America customers when your case took place?
~anonymous: Yes. It was afternoon, on November 25..
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Bank of America problems)
~anonymous: "Update account information" was why I was trying to call.
~anonymous's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Waited on the phone for ** minutes...only to get transferred a wrong department and got placed on hold again after that. Person who solved the issue helpful, but being on hold for ** minutes before talking to someone is unnacceptable
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~anonymous: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Bank of America weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Bank of America customer service problem that occurred on November 25., 2017.