American Airlines: Complaint on flight

Eine American Airlines Kundenbewertung durch GetHuman-Benutzer GetHuman-pecasson von Dezember 3., 2017

Background on GetHuman-pecasson's case

GetHuman: GetHuman-pecasson - can you tell our other American Airlines customers when your case took place?
GetHuman-pecasson: Yes I can. It was late at night, on November 30..
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman-pecasson: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-pecasson a list of common American Airlines problems)
GetHuman-pecasson: "Baggage problem" was why I was trying to call.

GetHuman-pecasson's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-pecasson: Complaint on flight
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-pecasson: AA*** flight MXP to MIA on May **. The *G seat control did not work and an assistant had to move it manually to get a minimum of comfort. That was not a business class flight. What would you do?
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-pecasson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-pecasson: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-pecasson: For that I would say three out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-pecasson: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit American Airlines weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-pecasson taken from his American Airlines customer service problem that occurred on November 30., 2017.

American Airlines

1.91 of 5 stars | 744 reviews

GetHuman-pecasson's American Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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