Amazon: The service was greAT, BUT I don't understand w...

Eine Amazon Kundenbewertung durch GetHuman-Benutzer ~Deborah Shows von November 28., 2017

Background on ~Deborah Shows's case

GetHuman: ~Deborah Shows - can you tell our other Amazon customers when your case took place?
~Deborah Shows: Yeah. It was afternoon, on November 23..
GetHuman: Did you reach out to Amazon, and if so, how?
~Deborah Shows: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Shows a list of common Amazon problems)
~Deborah Shows: "Refund" was why I was trying to call.

~Deborah Shows's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Shows: The service was greAT, BUT I don't understand why you take money out for order that was canceled * mins after cancelling, and takes * days to get it back in my bank.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Deborah Shows: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Shows: I'd give them a four out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Deborah Shows: For that I would say five out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Deborah Shows: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Amazon weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Shows taken from his Amazon customer service problem that occurred on November 23., 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~Deborah Shows's Amazon Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amazon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amazon in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!