GetHuman:GetHuman-smudger - Können Sie unseren anderen Vodafone (UK) Kunden mitteilen, wann Ihr Fall stattgefunden hat?
GetHuman-smudger:Sure. Es war middle of the night auf November 29..
GetHuman:Haben Sie Vodafone (UK) erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Vodafone (UK) Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt GetHuman-smudger eine Liste häufiger Vodafone (UK) Probleme)
GetHuman-smudger:"Technical support" war der Grund, warum ich to call ausprobiert habe.
GetHuman:Wie würden Sie Ihre Erfahrungen für die Vodafone (UK) Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service.
GetHuman:Können Sie dem Rest von uns etwas mehr darüber erzählen, was auf 11/29/17 passiert ist?
GetHuman-smudger:My complaint is that Vodafone have failed to provide me with satisfactory service over the period of my contract starting *th March ****. The contract was for two mobile phones on a pay monthly contract.**The first I realised that there were problems with my contract*s was on receipt of my July **** bill. I hadn’t received any text message to state that my first * months unlimited data had come to an end, which, via a telephone conversation with Vodafone, I was informed I should have received. It then became apparent that I hadn’t been commenced the tariff I had agreed to and I wasn’t receiving my H M Forces discount.**The contract I believed to be on was £** pcm (reduced to £** pcm with Forces discount), giving **gb data. Instead I was on a contract only giving *gb data and without Forces discount.**I had my first case with Vodafone opened on *th July **** after my call to try and rectify the above-mentioned problems. At this time I was put back onto unlimited data for the following * months to compensate the problems until the case was resolved. My second case against Vodafone opened on **th July **** after a further complaint by myself and when I was first cut off by Vodafone as my bill hadn’t been paid. I was told not to pay anything, on the *th July ****, as the bill should be cleared, case resolved and put on my originally agreed contract.**After one of my tens of telephone conversations over this horrendous period I’ve spent with Vodafone I was informed, *th January ****, that NIETHER of these cases raised, *th and **th July ****, have been looked at since being raised and currently stand OPEN. This I believe to be completely unsatisfactory.**I was informed in late November **** and I agreed that Vodafone would credit my account with **% of my account outstanding balance and I would be contacted by Vodafone to set up monthly payments to pay the remainder, clear my balance and close the case*s. This, I have been told is what needs to happen so that I can finally go onto my originally agreed contract*s, tariffs. Apparently tariffs can’t be changed when a case is ongoing. Again I was given unlimited data for both phones for all the problems caused. Vodafone did none of this, only £*** was credited and I have never been contacted.**Each time I call Vodafone I am always passed from department to department. Last night, *th January ****, I was on the phone for *hr **mins, I spoke to * different people including a gentleman from ‘Vodafone Trade’, I believe now that I will be charged for that call although it was your billing department that put me through to them. I was cut off * times and generally the call was a complete waist of time. However, the last lady I spoke to happened to be the most helpful Vodafone employee I have spoken to over the past ** months, believe me I have spoken to a lot!**This whole situation has caused lots of worry and a considerable amount of time has been spent trying to sort the problem with Vodafone. It has also taken my unblemished *** credit rating down to *** and this is simply not good enough.
GetHuman:Lassen Sie uns Ihre Erfahrung mit Vodafone (UK) quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Vodafone (UK) -Problem zu erhalten?
GetHuman-smudger:Ich würde ihnen eine four von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
GetHuman-smudger:Ich würde ihnen bei der Kommunikation eine five von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Vodafone (UK), Ihr Problem schnell und effektiv anzugehen?
GetHuman-smudger:Dafür würde ich one von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Vodafone (UK) Kunden?
GetHuman-smudger:Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Vodafone (UK) weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von GetHuman-smudger aus seinem Vodafone (UK) Kundendienstproblem, das bei November 29., 2017 aufgetreten ist.