Microsoft - Tech Support: Microsoft Poor product quality and customer service
Eine Microsoft - Tech Support Kundenbewertung durch GetHuman-Benutzer GetHuman-yaninaa von November 29., 2017
Hintergrund zu GetHuman-yaninaa
GetHuman:GetHuman-yaninaa - Können Sie unseren anderen Microsoft - Tech Support Kunden mitteilen, wann Ihr Fall stattgefunden hat?
GetHuman-yaninaa:Sure. Es war evening auf November 24..
GetHuman:Haben Sie Microsoft - Tech Support erreicht und wenn ja, wie?
GetHuman:Und welches dieser häufigen Microsoft - Tech Support Kundenprobleme beschreibt am besten den Grund, warum Sie mit ihnen sprechen wollten?
(Zeigt GetHuman-yaninaa eine Liste häufiger Microsoft - Tech Support Probleme)
GetHuman-yaninaa:"Recover Account" war der Grund, warum ich to call ausprobiert habe.
GetHuman-yaninaa Bewertung des Microsoft - Tech Support Kundenservice
GetHuman:Wie würden Sie Ihre Erfahrungen für die Microsoft - Tech Support Kundengemeinschaft von GetHuman zusammenfassen? Wir werden alle IDs, Nummern oder Codes sowie unangemessene Wörter hier aus Respekt vor den Millionen anderer Kunden, die diese Ressource nutzen, zensieren.
GetHuman-yaninaa:Microsoft Poor product quality and customer service
GetHuman:Können Sie dem Rest von uns etwas mehr darüber erzählen, was auf 11/24/17 passiert ist?
GetHuman-yaninaa:I would like to share my experience with Microsoft product and customer service and to explain why I would switch to Apple. I purchased Surface Pro * as a gift to a friend of mine that loves all Google and Microsoft products. He uses it for investments and stocks purposes mostly and it sits on his night stand and all times so when the stocks exchange opens * am eastern time (we are located at central time zone) he don't have to get up and go to his office. One morning he wakes up and his display is cracked. I called Microsoft Customer support and I was told "as far as your device is under a warranty send it to us and we will send you replacement". I did that and about a week later I got an email that my device is shipped. About another week later, after I still don't have my devise or trucking number I called Microsoft to check what is going on and I was told my device didn't pass an inspection, there are no notes why (obviously it wasn't dropped due to the fact there are absolutely no damages to the devise-not a single scratch) and they returned the same broken devise to me without calling me or notifying me anyhow that it wound go under warranty and to give me an option even to pay for the repair due to the fact that it is a Microsoft policy to return the old device with about *-** business days shipping (another * weeks) and I have to send it back again to out of warranty department- RIDICULOUS. So after half our arguing how is that possible and to try to make any sense of this I gave up and decided to wait for my device to come and take it somewhere to get it fixed. Four days later I got a call from Microsoft customer service to ask me for my experience with my NEW devise???!!! At this point I totally lost my patience, I explained my situation and after I was told ** times "I am so sorry about that" but at the end nothing can be done I asked to speak with a Supervisor- guess what happened- I was on hold for ** min and of course I hang up. Next day I called again and same thing- ** min hold and no Supervisor is available.* No surprise-with this kind of poor customer service I am sure all supervisors are quite busy*Just to add up to this, * days after I wrote the above impression from Microsoft and its products, I was on the phone for about * hours for those * days, I spoke with Brian, Jessica and * more people which supposedly been a Supervisors, barely speaking English, who were totally not competent and helpful. * So I purchased a device for $***, it got broken by itself, I send it to the manufacturer and almost a month down the road no one is able to tell me where is my device but I am still getting calls from customer service center to ask me if I am happy with my replacement- I am speechless!!!!!!!!! * *So this is how Microsoft Customer Service works, how it stands behind its name and products!**I will share my experience with everybody I know and I am definitely selling this product- if I ever get it back, and purchasing IPad. I had to bite such an embarrassment purchasing Microsoft product as a gift- would NEVER do same mistake in a lifetime again
GetHuman:Lassen Sie uns Ihre Erfahrung mit Microsoft - Tech Support quantifizieren. Wie einfach ist es auf einer Skala von 1 bis 5, Hilfe bei einem Microsoft - Tech Support -Problem zu erhalten?
GetHuman-yaninaa:Ich würde ihnen eine four von fünf geben, damit Sie leichter helfen können.
GetHuman:Was ist mit der Qualität der Kommunikation? Wie würden Sie das auf einer Skala von 1 bis 5 bewerten?
GetHuman-yaninaa:Ich würde ihnen bei der Kommunikation eine three von fünf geben.
GetHuman:Und was ist mit der Fähigkeit von Microsoft - Tech Support, Ihr Problem schnell und effektiv anzugehen?
GetHuman-yaninaa:Dafür würde ich four von fünf sagen.
GetHuman:Und zum Schluss noch ein Rat für andere Microsoft - Tech Support Kunden?
GetHuman-yaninaa:Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit Microsoft - Tech Support weiß, wer Sie sind.
GetHuman:Na da hast du es. Einige nützliche Rückmeldungen und Worte von GetHuman-yaninaa aus seinem Microsoft - Tech Support Kundendienstproblem, das bei November 24., 2017 aufgetreten ist.