IRS: Waited for ** minutes and the call reset. Turns...

Eine IRS Kundenbewertung durch GetHuman-Benutzer ~nowayjose von November 26., 2017

Background on ~nowayjose's case

GetHuman: ~nowayjose - can you tell our other IRS customers when your case took place?
~nowayjose: Yes I can. It was middle of the night, on November 25..
GetHuman: Did you reach out to IRS, and if so, how?
~nowayjose: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~nowayjose a list of common IRS problems)
~nowayjose: "Setup Payment Arrangement" was why I was trying to call.

~nowayjose's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nowayjose: Waited for ** minutes and the call reset. Turns out when you call you have to provide your SSN or employer tax id to continue. I'm guessing it got stuck there, the call timed out, adn the automated system hung up?
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~nowayjose: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nowayjose: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~nowayjose: For that I would say two out of five.
GetHuman: And finally- any advice for other IRS customers?
~nowayjose: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit IRS weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~nowayjose taken from his IRS customer service problem that occurred on November 25., 2017.


2.27 of 5 stars | 1688 reviews

~nowayjose's IRS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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