IRS: Wait time was good, but they read DIRECTLY FROM...
Eine IRS Kundenbewertung durch GetHuman-Benutzer GetHuman-436124 von November 26., 2017
Background on GetHuman-436124's case
GetHuman: GetHuman-436124 - can you tell our other IRS customers when your case took place?
GetHuman-436124: Yes. It was afternoon, on November 23..
GetHuman: Did you reach out to IRS, and if so, how?
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436124 a list of common IRS problems)
GetHuman-436124: "Setup Payment Arrangement" was why I was trying to call.
GetHuman-436124's review of IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436124: Wait time was good, but they read DIRECTLY FROM A SCRIPT. It was basically an automated system in human form, kind of like listening to a painfully bad Powerpoint presentation.
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
GetHuman-436124: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436124: I'd give them a four out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
GetHuman-436124: For that I would say three out of five.
GetHuman: And finally- any advice for other IRS customers?
GetHuman-436124: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit IRS weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436124 taken from his IRS customer service problem that occurred on November 23., 2017.