IRS: I did get someone on the line after a long wait...

Eine IRS Kundenbewertung durch GetHuman-Benutzer ~waitingonfunds von November 27., 2017

Background on ~waitingonfunds's case

GetHuman: ~waitingonfunds - can you tell our other IRS customers when your case took place?
~waitingonfunds: Sure. It was afternoon, on November 23..
GetHuman: Did you reach out to IRS, and if so, how?
~waitingonfunds: I used the 800-829-1040 number I found for on the GetHuman IRS customer phone number page I was on: IRS Customer Service Phone Number
GetHuman: And which of these common IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~waitingonfunds a list of common IRS problems)
~waitingonfunds: "Track My Refund" was why I was trying to call.

~waitingonfunds's review of IRS customer service

GetHuman: So how would you sum up your experience for GetHuman's IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~waitingonfunds: I did get someone on the line after a long wait but they really couldn't help me as far as what the hold up on my taxes was but it was worth the wait knowing something better than nothing **********
GetHuman: Let's quantify your experience contacting IRS. On a scale of 1 to 5, how easy is it go get help on a IRS problem?
~waitingonfunds: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~waitingonfunds: I'd give them a three out of five on communication.
GetHuman: And what about IRS's ability to quickly and effectively address your problem?
~waitingonfunds: For that I would say one out of five.
GetHuman: And finally- any advice for other IRS customers?
~waitingonfunds: Rufen Sie sie früh am Tag oder spät an. Vergessen Sie nicht alle persönlichen oder Kontoinformationen, die Sie benötigen, damit IRS weiß, wer Sie sind.
GetHuman: Well there you have it. Some useful feedback and words from ~waitingonfunds taken from his IRS customer service problem that occurred on November 23., 2017.

IRS

2.27 of 5 stars | 1688 reviews

~waitingonfunds's IRS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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